Client Guidance
Compiled by the associates. Reviewed by Margaret. Shortened by Margaret.
The firm does not practice law and its partners are not attorneys, a distinction our letterhead works hard to preserve. Declining a brunch is not a crime in any jurisdiction we monitor, and we monitor several.
They are corroborated, which is a sturdier quality. A true excuse can be undermined by circumstance. A corroborated one has paperwork.
We hope they do. Verification is where the engagement dossier earns its fee. The dental office has a receptionist. The receptionist has a voice. The voice has been rehearsed.
Yes. These matters are billed at a premium and staffed by our most senior people, several of whom find them the most rewarding work of their careers.
No. The firm maintains a short list of obligations it considers genuinely mandatory, and it will tell you, gently, when yours is on it. Attendance is occasionally the correct professional advice.
They corroborate. Where, when, and to whom is set out in your engagement letter. Retainer clients receive one witness per calendar year; unused witnesses do not roll over, and they would prefer you not think of them as unused.
You already have. That is rather the point.
Nothing. The dossier is quietly retired, the witness stands down, and the firm bills the matter as concluded. Several clients report that knowing they could leave made staying almost pleasant. The firm makes no promises in this area.
Once, in 2011. The matter is settled, the client has a new book club, and the associate responsible now teaches our ethics module.
The firm never confirms nor denies any engagement. Your neighbor asked us the same thing about you.
Unlikely, though the intake form accepts all surprises.
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